Overview: 
 
We have an important message for you regarding recent fraud attempts targeting Clover merchants.  If you are not using a Clover, please continue to use guidelines below.
 
Over the past few weeks, we have flagged numerous merchants attempting unusual refunds. Investigation has indicated employees at the locations had received calls from individuals impersonating Clover personnel and requesting they conduct a refund transaction to a prepaid debit card in order to confirm their system is functioning properly.
 
Be Informed: Please be aware that MBN/Clover will never contact Merchants requesting that they process a refund onto a prepaid debit card that they have not processed a transaction on previously. These are fraudulent phone calls from individuals attempting to divert funds to prepaid debit card in their possession. While this type of scheme is not uncommon, this current group appears persistent and rather convincing in getting merchants to process these refunds. The refund amount requested from this group can vary. Recently, the refund request has ranged from $5,000 to $9,000, so it is important to remain vigilant.
 
Please do not hesitate to contact us with any questions that you may have.